While first associate was not abke ro help me, he reached out to another, who was most helpful.
Good location, easy return, wide selection of items from screws to professional construction materials, expert assistance, friendly associates and they honor active and retired military service. How much more awesome can you get. Coupled with competitive prices and assistance on installs a true imaginative man or woman could ever desire. ☺
As far as the employees go, customer service is great. However, we purchased a washer and dryer to be delivered the following Saturday. At the time of purchase we were given the option of early morning, afternoon, or evening delivery. We chose early morning. At 11am when I called to check on it I was told that they DO NOT schedule deliveries that way but rather from the farthest delivery to the closest and that we were in the 1 to 4 o'clock time frame! The cable company is more reliable. At 4:15, after waiting the entire day, the delivery still had not arrived. Matt, the store manager, was helpful in locating the driver and getting them to the house by 5pm...(again customer service is great here). I'll be very leary if getting a delivery again.
Thanks to the man who provided great customer service to me tonight. First time buying paint by myself and he was helpful!
First off, I work for the big orange box. I am keenly aware of our separate approaches to customer service. I came in for some ply and paint on Saturday the 28th. I needed some help finding the correct ply sheet. I passed a number of associates (5 to be exact.) not one of them asked if I needed help never the less how I was. In fact 3 of the five stopped and turned around as I approached. Pretty sad given that it’s a Saturday afternoon. I’ve given this store quite a number of chances but this sealed the deal. No more Lowe’s for me.
Lowe S Home Improvement is a US Hardware Store based in Glenmont, New York. Lowe S Home Improvement is located at 271 Route 9 West, Glenmont, NY 12077, USA.
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