Tonight we ordered a pizza, boneless wings, and mozzarella sticks. Delivery driver shows up, hands me the box and wings. I get in the door and notice the side of the box is soaked in grease. I open the box and the entire top of the pizza has slid off to the left side. I yelled to the kid to get back up to my door.
I refuse to give my money to a business that provides poor service and poor customer service. Not worth it here at all.
This restaurant used to be our favorite for takeout and delivery. It has consistently declined with poor quality food and service since they expanded and moved.
I call and get Mary, who is apparently one of the owners on the phone and she starts asking who the driver was, etc. I was then told he was hired 3 days ago. I said well you should damn well fire him. She then said I no nothing about the salad from the last order. The girl when I called back insisted it was noted on the account. Lies, lies, lies.
My family and I were very disappointed! We were totally ignored by several employees while we waited at the counter. Two employees walked right by us to talk with customers who came in after us. One employee was taking an order on the telephone and didn't even give acknowledge us or give us eye contact to say "one moment". We instead went to Angela's Pizza and Pasta where we were greeted and everyone was polite and helpful.
I told the owner I was never, ever eating there again and I was going to go online and give them a bad review as people need to know how bad this has been. She starts to patronize me over this so I told her goodbye and hung up. Easy to see why the employees don't care, the owners don't either.
Love this place!! The food is simply amazing! especially their garlic wings, meatballs, and chicken parm. Recently, they catered my party and just say all the food was gone. Delicious!
Two weeks ago we ordered from them and one of the meals came with a salad. Order comes, driver leaves, we open the bag and no salad. I call them and they said we would have it noted for next time.
Food there is great. You get yoir moneys worth nice atmosphere
He comes up and I said I want my money back and take the entire order back because I don't want it. He then proceeds to say "It wasn't like that when I gave it to you." ARE YOU KIDDING ME? I somehow did this in the three steps from my front door to my counter?
Place and food got even better with the move to the larger location. Best pizza south of Albany.
Romo S Pizza is a US Meal Takeaway based in Glenmont, New York. Romo S Pizza is located at 365 Feura Bush Rd, Glenmont, NY 12077, USA.
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